Privacy Policy
v1.1 Effective Date: 07/01/2025
1. Introduction
Quill & Courier, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services (collectively, the “Services”).
2. Information We Collect
- Account Information: Name, email address, mailing address, phone number, and tax ID (if applicable).
- Payment Information: Bank account details and tax forms submitted via Stripe Connect. We do not store full payment credentials on our servers.
- Content Metadata: ISBNs, book titles, descriptions, and associated files you upload.
- Usage Data: IP address, browser type, device identifiers, and activity logs (e.g., login times, dashboard interactions).
- Cookies: We use cookies to maintain session state, improve performance, and analyze traffic. You may disable cookies in your browser settings.
3. How We Use Your Information
- Provide and maintain the Services
- Process royalty payments and tax reporting
- Communicate with you about your account or submissions
- Improve platform performance and user experience
- Comply with legal obligations
- Send occasional service-related announcements or updates
4. How We Share Your Information
We do not sell or rent your personal information. We may share limited data with:
- Service Providers: Such as Stripe (for payments), cloud hosting, and analytics tools.
- Legal Authorities: If required by law, subpoena, or to protect our rights.
- Distribution Partners: Metadata (e.g., title, author, ISBN) may be shared with retailers and wholesalers for the purpose of listing and selling your book.
5. Data Retention
We retain your data for as long as your account is active and for a reasonable period thereafter to comply with legal, tax, and operational requirements. You may request deletion of your account, but certain records (e.g., royalty history) may be retained as required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain types of processing
- Withdraw consent where applicable
To exercise these rights, contact us at hello@quillandcourier.com.
7. Security
We use industry-standard security measures to protect your data, including encryption of stored information and secure transmission protocols. While no system is completely secure, we take reasonable steps to safeguard your information from unauthorized access, disclosure, or misuse.
You are also responsible for maintaining the security of your account. This includes choosing a strong password, keeping your login credentials confidential, avoiding use of public or unsecured networks when accessing the platform, and not sharing your account with others. If you believe your account has been compromised, please contact us immediately.
8. Third-Party Services
Our platform integrates with third-party services such as Stripe. Their use of your information is governed by their respective privacy policies. We encourage you to review those policies directly.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. International Users
If you access the Services from outside the United States, you acknowledge that your information may be transferred to and processed in the U.S. where data protection laws may differ from those in your jurisdiction.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the platform. Continued use of the Services after such changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Quill & Courier, LLC
Email: hello@quillandcourier.com
Mailing Address: Quill & Courier, LLC 330 2nd AVE S Suite 200, #1402 Minneapolis, MN 55401