Problems With an Order
If something is wrong with an order — damaged copies, a printing defect, a shipping problem, or anything else — report it directly from your order and our support team will take it from there.
How to Report an Issue
- Go to Your Orders and open the order.
- Click the Issue with your order? button.
- Pick what happened (for example Manufacturing defect → Damaged copies).
- Add the photos we ask for. For a manufacturing defect or shipping damage you'll be prompted for specific shots — front cover, spine, and back cover, plus a photo of each damaged box for shipping claims.
- Describe the problem in a sentence and send it. You can open one issue per order at a time.
Shipping Damage: Keep the Boxes
If the order arrived damaged in transit, keep the box or boxes and all the packing material until the claim is settled. The carrier decides these claims, and they can ask to inspect the packaging. Without it we cannot file on your behalf, and the claim is not eligible.
What Happens Next
Your report is saved to the order with all the details already attached, so you never need to dig up invoice numbers or order dates. Support reviews it and may ask you for a little more information. We'll email you whenever there's an update — just sign in and open the order to read it.
Cancelling an Order
Orders can be cancelled from the order page until printing begins. If the order was already paid, the full amount is refunded to your original payment method automatically. Once an order is printing or has shipped it can no longer be cancelled — report an issue instead.